Refund policy

Refunds follow our Terms of use. Below is their refunds section, word for word.

5. Refunds

Seven days to change your mind. You may withdraw within 7 calendar days of subscribing — or of the first paid charge, if the subscription started with a free period — without giving a reason (Brazilian Consumer Code, art. 49). We refund the full amount through the same method used to pay — even if the license has already been activated — and the subscription ends.

After that. After the 7 days, the current period is not refunded; cancelling renewal avoids the following charges. The exception is a defect in the program that prevents use and that we cannot fix within a reasonable time: in that case we refund the amount proportional to the period you could not use.

What happens to the license. When we refund, we revoke the license on the server and block new activations and transfers. A connected application applies revocation at its next successful check. In periodic mode, a disconnected computer may continue until its remaining authorization expires, limited to 7 days. Permanent offline authorization cannot be removed remotely while the computer is disconnected; support will guide its deactivation. By accepting the refund, you agree to uninstall the program or remove the license.

Card disputes (chargebacks). Before disputing a charge with your card issuer, talk to us: we sort it out here within days. A dispute opened without contacting us revokes the license just like a refund, and the order is recorded as disputed.

How to ask

Through the contact form, with the subject "Cancel subscription / refund". You don't need to sign in.